Frequently Asked Questions
Everything you need to know about shopping with JW Anderson.
Where does JW Anderson ship to?
We offer worldwide shipping to most destinations. Shipping costs and delivery times vary by region and will be calculated at checkout based on your delivery address.
What is your return policy?
We accept returns within 14 days of receipt. Items must be in their original condition, unworn, and with all security tags and packaging intact. Please note that certain items, like earrings, are non-returnable for hygiene reasons.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are taxes and duties included in the price?
For orders to the UK, EU, and USA, duties and taxes are typically included. For other international destinations, you may be responsible for paying import duties and local taxes upon delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I care for my JW Anderson leather goods?
To maintain the quality of your leather bags and accessories, avoid prolonged exposure to direct sunlight and moisture. When not in use, we recommend storing your item in the provided dust bag.